Job Description
Join ConnectCare Solutions' dynamic team at our Austin, TX headquarters and North Carolina locations! We're hosting an exclusive hiring event for motivated individuals seeking entry-level careers in customer service. No experience necessary—comprehensive training provided. Enjoy competitive pay, comprehensive benefits package, and opportunities for career growth in a supportive environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experience
- Participate in ongoing training programs to develop skills
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability (30+ WPM)
- Customer-focused mindset and problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Reliable transportation to Austin or NC hiring event
- No prior experience necessary—training provided!