Job Description
Join our dynamic team at Client Solutions Group as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional customer experiences. This role offers flexible hours, competitive pay, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply now to secure your spot at our in-person hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to address escalated customer concerns
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed