Job Description
Join our award-winning team in Philadelphia as a Local Customer Service Representative and start immediately! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive training, and a supportive work environment. No prior experience required – we provide all the tools you need to succeed!
As a cornerstone of our operations, you'll be the first point of contact for valued customers, resolving inquiries with empathy and efficiency. This is your chance to build a meaningful career while making a direct impact on Philadelphia residents. Positions are limited – apply today to secure your spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues using internal systems
- Document interactions accurately in CRM databases for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (fresh graduates welcome)
- Strong communication skills with clear articulation
- Proficiency in Windows OS and basic software applications
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Philadelphia office
- Fluency in English (Spanish speakers highly valued)