Job Description
Join Our Team at the Oakland Hiring Event!
Apex Support Services is currently seeking dedicated and empathetic Customer Service Representatives for part-time positions. If you are looking for a rewarding role with flexible hours and a supportive culture, this is your opportunity to shine.
In this role, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Whether you are an experienced professional or just starting your career, we provide comprehensive training and a clear path for advancement.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat, resolving inquiries promptly and accurately.
- Handle customer complaints with patience and empathy, aiming for a positive resolution.
- Process orders, returns, and exchanges efficiently using our CRM software.
- Update and maintain accurate customer records and account information.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED required; college degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidates.
- Strong verbal communication skills and a friendly, professional demeanor.
- Basic computer literacy and typing proficiency (30+ WPM).
- Ability to work a flexible schedule, including weekends and evenings, as needed.
- Reliable internet connection and a quiet workspace if working remotely.