Job Description
Join our dynamic team as a Customer Service Representative and deliver exceptional experiences to clients across Georgia. This immediate start opportunity offers flexible hours and competitive compensation in a supportive environment. We're seeking passionate individuals to resolve inquiries, build client relationships, and contribute to our mission of excellence.
Why Join Us? Enjoy training, career growth potential, and a collaborative culture focused on your success. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and technical issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to escalate complex issues appropriately
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center background a plus)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Availability for flexible shifts including weekends
- US work authorization and ability to pass background check