Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support experiences. This part-time role offers immediate start, flexible scheduling, and comprehensive training. Enjoy a dynamic work environment with performance-based incentives and opportunities for career growth. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong written/verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Professional demeanor and problem-solving mindset
- Authorized to work in the US