Job Description
We are currently hiring a dedicated Customer Service Representative to join our high-performing team in Georgia. If you are looking for an immediate start and a flexible part-time schedule, this is your chance to advance your career in a supportive environment. You will serve as the primary point of contact for our valued clients, ensuring exceptional service and satisfaction.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve product and service issues efficiently while maintaining a positive customer experience.
- Process returns, exchanges, and refunds accurately and in a timely manner.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Provide detailed product information and troubleshooting assistance.
- Collaborate with internal teams to resolve complex order or billing issues.
- Stay informed about company policies and product updates to ensure accurate communication.
Qualifications
- High school diploma or equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be reliable, organized, and possess a customer-oriented mindset.
- Ability to handle high call volumes and resolve conflicts calmly.