Job Description
We are looking for a dedicated Local Customer Service Representative to join our growing team in Oakland, CA. If you are searching for part-time jobs that offer growth potential and paid training, this is your chance to start a rewarding career in the customer service industry.
At Apex Support Solutions, we believe that great service starts with great people. We are currently hiring individuals who are patient, empathetic, and eager to learn. You will be the primary point of contact for our valued clients, helping them navigate solutions with ease and professionalism.
Why You Should Apply
- Competitive Hourly Rate: Earn between $18.00 and $22.00 per hour.
- Zero Experience Needed: Comprehensive paid training provided.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Local Opportunity: Work from our modern office in Oakland, CA.
Responsibilities
- Answer incoming customer calls and emails promptly and professionally.
- Resolve customer inquiries and complaints by identifying the root cause and providing effective solutions.
- Process customer orders, returns, and exchanges accurately using our internal systems.
- Build rapport with customers to ensure high satisfaction and loyalty.
- Document all interactions and account details in the CRM database.
- Identify trends in customer feedback and suggest improvements to the team.
- Collaborate with the management team to meet daily and monthly KPIs.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing skills.
- Ability to work a part-time schedule, including some evenings or weekends.
- Must be authorized to work in the United States.
- Willingness to complete our paid training program with a positive attitude.