Job Description
Are you a compassionate listener looking for a rewarding career?
Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our dynamic team in Jacksonville, FL. We offer paid training and a supportive environment where your growth matters.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier assistance. Whether resolving issues or answering questions, your positivity will shine through every interaction.
Why Join Us?
- Flexible Part-Time Schedule: Work around your life.
- Paid Training: No prior experience required.
- Competitive Pay: Earn between $16.00 - $20.00/hr.
- Professional Growth: Clear paths for advancement.
Don't miss this opportunity to kickstart your career in customer support!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order tracking, and returns processing.
- Resolve complaints and escalations to ensure high customer satisfaction scores.
- Enter and update customer data accurately into the CRM database.
- Collaborate with the sales and technical teams to solve complex customer issues.
- Provide feedback on common customer concerns to help improve our products and services.
Qualifications
- High school diploma or equivalent; some college preferred.
- Strong verbal communication and interpersonal skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Previous customer service experience is a plus but not required.
- Reliable internet connection and a quiet workspace (if applicable).