Job Description
Join our elite night shift team at CustomerFirst Solutions! We're seeking motivated individuals for our Philadelphia call center positions with comprehensive paid training. Enjoy competitive pay, career advancement opportunities, and a supportive environment while serving diverse clients. Perfect for night owls seeking stability and growth in the customer service industry.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document all interactions accurately in company databases
- Meet/exceed performance metrics (handle time, CSAT, resolution rate)
- Collaborate with team leads to optimize service quality
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal communication and active listening skills
- Ability to work nights (11 PM - 7 AM) and weekends
- Basic computer proficiency with 25+ WPM typing
- Customer service experience preferred but not required
- Reliable transportation to downtown Philadelphia location
- Must pass background check and drug screening