Job Description
Are you a dynamic communicator looking to make an impact? Apex Contact Solutions is hosting a Hiring Event in Milwaukee for motivated Customer Service Representatives. We are looking for individuals who are eager to learn, reliable, and passionate about helping others.
Join a team that values your contributions and offers a clear path for career growth. You will be the face of our brand, ensuring our clients receive the top-tier support they deserve.
Perks of the role:
- Competitive hourly wage ($18 - $22)
- Flexible shift schedules to fit your lifestyle
- Comprehensive paid training
- Health and wellness benefits available
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with empathy and professionalism.
- Resolve complex issues and escalate tickets to management when necessary.
- Process transactions, returns, and account updates accurately and efficiently.
- Utilize CRM software to log interactions and maintain detailed customer records.
- Identify upselling opportunities to drive revenue growth.
- Collaborate with cross-functional teams to improve service protocols.
Qualifications
- High School Diploma or GED required.
- Previous call center or customer support experience is preferred but not mandatory.
- Proficient with computers and standard office software (Microsoft Office Suite).
- Typing speed of 35+ WPM.
- Reliable home internet connection for remote or hybrid options.
- Strong problem-solving skills and a customer-first mindset.