Job Description
We are currently hosting a Hiring Event for dynamic Customer Service Representatives! If you are based in Raleigh, NC, or the broader Virginia area, we want to hear from you. Join a team that values integrity, empathy, and professional growth.
As a Customer Service Representative, you will serve as the primary point of contact for our valued clients. You will handle a variety of inquiries, ensuring every customer interaction results in a positive experience. We offer a supportive environment where your voice matters.
Key Highlights of This Role:
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $15-$20/hour based on experience.
- Professional Development: Ongoing training and clear pathways for advancement.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution.
- Listen to customer concerns and provide accurate information regarding products and services.
- Document all interactions and account details in the CRM system with 100% accuracy.
- Identify upsell and cross-sell opportunities to enhance customer value.
- Collaborate with the support team to troubleshoot complex issues and improve service protocols.
Qualifications
- High school diploma or equivalent required (Associate's degree preferred).
- Previous customer service experience is a plus, but we provide comprehensive training for motivated candidates.
- Strong verbal communication skills and the ability to de-escalate tense situations.
- Proficient computer skills and ability to type at least 35 WPM.
- Must be available to work weekends or evenings as needed.