Job Description
Join ConnectCare Solutions as a Customer Service Representative and become the voice of our brand! We're seeking empathetic, tech-savvy professionals to deliver exceptional remote support to customers across Oklahoma City. This flexible part-time role offers the perfect blend of meaningful interaction and work-life balance, all from your home office.
As a key member of our support team, you'll resolve inquiries with speed and precision while maintaining our industry-leading satisfaction standards. We provide comprehensive training, competitive benefits, and a collaborative virtual environment designed for your success.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case records
- Collaborate with specialists to escalate complex issues while maintaining ownership
- Meet performance metrics including CSAT scores, resolution times, and first-contact rates
- Proactively identify process improvements to enhance customer experience
- Stay current on product updates and policy changes through ongoing training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience, preferably in remote or call center settings
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and representing brand values