Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our high-performing team in San Antonio, Texas. As a pivotal member of our support staff, you will be the voice of our brand, ensuring our clients receive exceptional service and support.
At Horizon Contact Solutions, we pride ourselves on a culture of excellence, continuous improvement, and mutual respect. We offer a competitive compensation package and a collaborative work environment that fosters professional growth.
Why Join Us?
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly pay starting at $16.00.
- Comprehensive training and ongoing support.
- Opportunity for advancement within the company.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Address and resolve customer complaints, issues, and concerns efficiently and professionally.
- Accurately document all customer interactions, account details, and transactions in the CRM system.
- Provide detailed product information and assist customers with order processing and troubleshooting.
- Collaborate with the support team to identify trends and improve service quality.
- Uphold company policies and procedures while maintaining a high level of customer satisfaction.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service, call center, or retail is a strong plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (experience with Zendesk/HubSpot is a bonus).
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Strong problem-solving skills and a patient, empathetic demeanor.