Job Description
Join our award-winning customer service team in Philadelphia! We're hosting a exclusive hiring event for motivated individuals seeking dynamic full-time careers. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a vibrant downtown location. Perfect for career changers and experienced professionals alike.
Why Global Solutions? Our Philadelphia team thrives on innovation, collaboration, and community impact. As a Customer Service Representative, you'll be the heart of our operations, directly shaping customer experiences while building a rewarding career path.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and complaints efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Identify opportunities to improve service quality
- Participate in ongoing training and development programs
- Meet key performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (verbal/written)
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency preferred
- Valid government-issued ID