Job Description
Join Nexus Solutions Group as a Customer Service Representative in Philadelphia and launch your career with industry-leading paid training! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment where your growth is prioritized.
Our paid training program equips you with product knowledge, conflict resolution techniques, and CRM proficiency—no prior experience required! After training, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our 98% customer satisfaction rate.
Why Nexus Solutions Group?
- Industry-leading paid training program (4 weeks)
- Clear career advancement path to Senior/Specialist roles
- Comprehensive health benefits (Day 1 eligibility)
- Flexible scheduling options
- Modern downtown Philadelphia office with transit access
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily via phone/email/chat
- Resolve billing inquiries, product questions, and technical support issues
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Maintain 95%+ customer satisfaction score through personalized support
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays
- Philadelphia local candidates strongly preferred