Job Description
Join our award-winning remote support team and transform customer experiences from home! We're urgently hiring passionate Customer Service Representatives in Charlotte, NC and Virginia to deliver exceptional service through inbound/outbound calls. Enjoy a flexible home office setup with full benefits, competitive pay, and growth opportunities. No commute required – just high-speed internet and a quiet workspace. Apply today to become part of our innovative family!
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and product questions using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed quality metrics (90% CSAT, 30+ AHT) while maintaining compliance
- Collaborate with technical teams to resolve complex customer escalations
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal communication and active listening skills
- Proficient with CRM software (Salesforce preferred) and MS Office
- Ability to type 40+ WPM with 98% accuracy
- High school diploma or equivalent; college degree preferred
- Reliable home office setup with noise-cancelling headset
- Must reside in Charlotte, NC or Virginia state