Job Description
Join our dynamic customer service team in Portland, OR and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a fast-paced environment. Immediate start available for qualified candidates ready to thrive in a role offering competitive compensation, comprehensive benefits, and growth opportunities.
As a key member of our support hub, you'll resolve inquiries with empathy and efficiency while representing our brand's commitment to excellence. Perfect for those seeking stability, professional development, and the chance to join a company that invests in its people.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using Salesforce CRM while maintaining precise case records
- Collaborate with technical teams to resolve complex escalations within SLAs
- Identify upsell opportunities during customer interactions
- Participate in monthly training to enhance product knowledge
- Contribute to process improvements through feedback loops
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across multiple channels
- High school diploma or equivalent (degree preferred)
- Experience with ticketing systems (Zendesk/Jira)
- Availability for flexible shifts including weekends