Job Description
Join our award-winning customer experience team in Raleigh! Innovate Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional support during our upcoming hiring event. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment focused on growth and recognition. On-the-spot interviews available! No experience necessary – we provide full training.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM software to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain service level standards (90+ first-contact resolution)
- Participate in weekly training to refine product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic proficiency with Microsoft Office Suite
- Customer service or retail experience a plus
- Must pass background check and drug screening
- Reliable transportation to our downtown Raleigh office