Job Description
Are you a passionate communicator ready to launch a rewarding career? Apex Support Solutions is looking for a dynamic Customer Service Representative to join our Raleigh, NC team. We are committed to excellence and provide a supportive environment where your growth matters.
As a member of our team, you will play a pivotal role in our success by ensuring our clients receive exceptional support. We offer comprehensive paid training and the opportunity to start immediately. If you have a positive attitude and a desire to help others, we want you on our team.
What We Offer
- Paid Training Program: No prior experience required. We will train you to become a top-tier support agent.
- Immediate Start Dates: Don't wait. Begin your new career path today.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on your performance.
- Benefits Package: Medical, dental, and vision insurance available after 90 days.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a professional and empathetic approach.
- Resolve customer issues and complaints efficiently to ensure high customer satisfaction scores.
- Utilize CRM software to accurately document interactions, update customer accounts, and track case progress.
- Provide product information and troubleshoot technical issues to guide customers toward solutions.
- Collaborate with the support team to identify trends and improve service processes.
- Adhere to all company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent is required.
- Excellent verbal and written communication skills with a focus on active listening.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Reliable internet connection and a quiet workspace if working remotely.
- Willingness to learn new software and adapt to changing processes quickly.