Job Description
Are you ready to join a rapidly growing team? Apex Support Solutions is currently conducting Urgent Hiring for dedicated Customer Service Representatives. We are looking for talented individuals based in the New York and Boston areas who want the flexibility of a Work From Home career.
As a key member of our remote team, you will be the face of our brand, handling high-volume calls with empathy and professionalism. We offer competitive pay, comprehensive benefits, and a supportive culture.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist clients with account inquiries, billing questions, and technical troubleshooting.
- Utilize CRM software to log interactions and update customer profiles accurately.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Adhere to all call scripts, quality assurance standards, and compliance regulations.
- Maintain a professional and quiet home office environment during working hours.
Qualifications
- High school diploma or GED equivalent (Associate's degree preferred).
- Proven experience in a customer service or call center environment.
- Excellent verbal communication and active listening skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to type at least 35 WPM.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.