Job Description
Join our award-winning customer service team at Pacific Connect Solutions and deliver exceptional experiences from the comfort of your home! We're seeking motivated individuals to represent leading brands in the telecommunications and retail sectors. Enjoy a supportive remote work environment with comprehensive training, career advancement opportunities, and a culture that values your growth.
What We Offer:
- 100% remote work setup with equipment provided
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company matching
- Paid time off and holidays
- Professional development programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex issue resolution
- Participate in ongoing training programs
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and typing (35+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including weekends