Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Portland! We're seeking empathetic professionals to deliver exceptional support while working fully remotely. Enjoy competitive pay, comprehensive benefits, and flexible scheduling with immediate start opportunities.
Why Join Us?
- 100% remote work environment
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Paid time off & holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical support teams for complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in weekly team training sessions
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM
- Exceptional verbal/written communication skills
- Ability to work independently in remote settings
- Strong problem-solving abilities
- High-speed internet connection required
- Available for flexible shifts including weekends
- Passion for customer advocacy