Job Description
Join Coastal Connect Solutions, Virginia Beach's premier customer service provider, and launch your remote career! We're seeking passionate individuals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real difference in our community. No commute, no office politics – just rewarding work in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team leads on process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Windows OS and basic software
- Quiet, dedicated home workspace with reliable internet
- Ability to work flexible shifts including evenings/weekends