Job Description
Join our award-winning customer experience team and become the voice of our brand! We're seeking passionate Customer Service Representatives to deliver exceptional support from the comfort of your home office. As a key member of our Cleveland-based team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction metrics. Enjoy a competitive salary, comprehensive benefits, and flexible scheduling while making a tangible impact on our customers' journey.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and troubleshooting for product/service issues
- Maintain detailed customer records in CRM systems with 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity KPIs (e.g., 30+ calls/day, 90% CSAT)
- Contribute to process improvements through feedback and innovation
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Exceptional communication skills with neutral/clear diction
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Type 40+ WPM with strong attention to detail
- High-speed home internet and quiet workspace required
- Ability to work flexible shifts including evenings/weekends
- Ohio residency and ability to pass background check