Job Description
Join ConnectCare Solutions as a Full-Time Remote Customer Service Representative and become part of our award-winning team! We're seeking passionate professionals to deliver exceptional support from the comfort of their homes in San Antonio or Georgia. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on customers' lives.
Why Join Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Quiet home office with high-speed internet
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Must reside in San Antonio, TX or Georgia
- Reliable transportation for occasional in-person meetings