Job Description
Join Our Award-Winning Call Center Team Today!
CustomerFirst Solutions is seeking energetic Call Center Representatives for immediate hire at our Houston, TX location. We're hosting a special hiring event this week to fill multiple full-time positions with competitive pay and comprehensive benefits. No experience necessary – we provide full training!
As a leader in customer experience, we offer:
- Weekly pay + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Ready to start your career in customer service? Apply now and interview on the spot!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer satisfaction
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Houston facility
- Availability to work flexible shifts including weekends
- Basic computer proficiency
- Positive attitude and team player mentality