Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative! We're urgently seeking empathetic and tech-savvy professionals to deliver exceptional support experiences remotely from Detroit, MI. This full-time position offers competitive pay, comprehensive benefits, and the flexibility to thrive in a home office environment. If you're passionate about problem-solving and customer advocacy, this is your opportunity to make an immediate impact while advancing your career in a dynamic, growth-oriented organization.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify process improvement opportunities to enhance service delivery
- Proactively upsell products/services during customer interactions
- Participate in ongoing training to maintain product expertise
Qualifications
- Minimum 2 years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with analytical mindset
- High-speed internet connection and dedicated home office space
- Ability to work independently while collaborating effectively
- Flexibility to cover evening/weekend shifts as needed