Job Description
Join NexusConnect Solutions as a Remote Customer Service Representative and transform lives through exceptional service! We're seeking passionate individuals to deliver world-class support from the comfort of their Columbus homes. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment where your growth matters. No commute, no office politics – just meaningful work making a difference in our community.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and first-call resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce) and MS Office suite
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Ohio residency required for local service area coverage