Job Description
Join our award-winning team as a remote Customer Service Representative and deliver exceptional experiences to clients across Louisville, KY and Illinois. We're seeking passionate communicators to resolve inquiries, build relationships, and drive customer satisfaction—all from home. With immediate openings and competitive benefits, this is your chance to launch a rewarding career in customer support.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing issues, and service requests
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to master products and processes
Qualifications
- 1+ years of customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree preferred)
- Immediate availability for full-time remote work