Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to clients across Florida and Pennsylvania. Enjoy the flexibility of working from home while making a real impact. ConnectCare Solutions offers competitive compensation, comprehensive benefits, and career advancement opportunities in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with specialized departments for complex solutions
- Meet/exceed quality and productivity targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Home office with reliable internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- FL or PA residency required for local service compliance