Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're urgently seeking empathetic professionals to deliver exceptional support to our growing client base. Enjoy the flexibility of working from home while making a tangible impact in a dynamic, tech-forward environment. Full training provided with competitive compensation and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify cross-sell opportunities through consultative approach
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- High-speed home internet and quiet workspace
- Flexible availability including evenings/weekends
- US work authorization and background clearance