Job Description
Join our award-winning customer service team as a remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional experiences from the comfort of your San Antonio home. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities with a leader in customer experience.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Maintain detailed knowledge of products/services
- Support weekend/holiday rotations as needed
Qualifications
- High school diploma or equivalent; degree preferred
- 2+ years customer service experience in remote/office settings
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating in virtual teams
- Spanish fluency highly desirable