Job Description
Join our award-winning team as a remote Customer Service Representative and launch your career with industry-leading paid training! We're seeking passionate individuals in Louisville, KY and Virginia to deliver exceptional customer experiences from home. No prior experience required – we provide comprehensive training to set you up for success. Enjoy flexible scheduling, competitive benefits, and a supportive virtual environment where your growth matters.
As a key member of our CX team, you'll resolve inquiries, build relationships, and contribute to our 98% customer satisfaction rate. This full-time remote position offers stability with advancement opportunities and uncapped earning potential through performance incentives. If you're a natural problem-solver with excellent communication skills, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution rate
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for response time, CSAT scores, and first-contact resolution
- Participate in ongoing training to master new products and processes
- Identify upsell opportunities and contribute to revenue growth targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training program completion
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office and ability to learn CRM platforms
- Exceptional verbal/written communication skills with professional phone demeanor
- Self-motivated with ability to work independently in remote setting
- Reliable high-speed internet and quiet home office environment
- Available to work flexible shifts including evenings/weekends as needed