Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're urgently seeking empathetic professionals to deliver exceptional experiences for our growing client base in Raleigh and beyond. Enjoy the flexibility of working from home while making a real impact. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth within a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed key performance metrics including CSAT and resolution time
- Identify cross-sell/upsell opportunities to enhance customer value
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote or contact center settings
- Proficient in CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends as needed
- Positive attitude and resilience in high-pressure situations