Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Phoenix! We're seeking empathetic professionals to deliver exceptional support while working fully from home. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% resolution rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly KPIs for CSAT, FCR, and AHT
- Proactively identify upsell opportunities for existing clients
Qualifications
- 2+ years experience in customer service or support roles
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Excellent written/verbal communication skills
- Ability to multitask in fast-paced digital environments
- High-speed internet connection and quiet home office setup
- Flexible availability for evening/weekend shifts
- Passion for problem-solving and customer advocacy