Job Description
Join TechConnect Solutions' elite customer support team as a Chat Support Specialist! We're hosting an exclusive hiring event for night shift roles in Dallas, TX. Deliver exceptional customer experiences through real-time chat while enjoying competitive pay, comprehensive benefits, and a supportive remote-first culture. Perfect for night owls seeking career growth in tech support!
As a key member of our 24/7 support hub, you'll resolve complex inquiries, build customer loyalty, and contribute to our industry-leading satisfaction metrics. No experience? No problem! We provide paid training and clear advancement paths to team lead and specialist roles.
Responsibilities
- Resolve customer inquiries via live chat within 60-second SLA
- Document interactions in CRM systems with 100% accuracy
- Collaborate with Tier-2 teams for technical escalations
- Proactively identify upsell opportunities for premium services
- Maintain 95% CSAT score through personalized solutions
- Participate in weekly training on product updates
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in Zendesk/Salesforce CRM platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 chats simultaneously
- Reliable high-speed internet connection
- Flexible availability for night shifts (11 PM - 7 AM)