Job Description
Join our award-winning customer service team and become the voice of excellence! ConnectCare Solutions is urgently hiring dedicated Customer Service Representatives for fully remote positions based in Oklahoma City. As a key member of our support family, you'll deliver exceptional experiences that transform customers into loyal brand advocates. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact from home.
Why Join Us?
- Industry-leading remote work infrastructure
- Health/dental/vision insurance + 401(k) matching
- Paid training and career development paths
- Monthly performance bonuses
- Collaborative virtual team environment
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing, technical, and account inquiries using CRM tools
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex issues
- Maintain 95%+ customer satisfaction score through personalized solutions
- Participate in bi-weekly coaching sessions and quality audits
- Identify process improvement opportunities and share feedback
Qualifications
- 1+ years customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (Salesforce experience a plus)
- Ability to type 40+ WPM with 98% accuracy
- High-speed home internet and quiet workspace
- Flexible availability including evenings/weekends
- Associate degree or equivalent experience
- Strong problem-solving and conflict resolution abilities