Job Description
Join our dynamic team at Apex Solutions Group as a Night Shift Call Center Representative! We're seeking motivated professionals to deliver exceptional customer support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available for qualified candidates.
Why Work With Us?
• Competitive hourly rates with performance bonuses
• Paid training and career advancement opportunities
• Health, dental, and vision insurance options
• 401(k) with company match
• Modern, ergonomic workspace
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Windows OS and CRM software
- Flexibility to work rotating weekends
- Pass background check and drug screening
- Reliable transportation for night shifts