Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our clients across Louisville, KY and Virginia. Enjoy the flexibility of full-time remote work with comprehensive paid training, competitive benefits, and career growth opportunities. No prior experience required – we'll equip you with all the tools needed to succeed!
What We Offer:
- Full remote work from Louisville, KY or Virginia
- 4-week paid training program
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining client confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Continuously update product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to complete paid training
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet
- Ability to work independently in remote environment
- Basic computer proficiency with Microsoft Office Suite