Job Description
Join our dynamic team as a Chat Support Agent and become the digital face of our brand! We're urgently hiring talented communicators in Ohio to deliver exceptional customer experiences through live chat. Enjoy the flexibility of remote work while making a real impact. This is your opportunity to grow with an industry leader in customer experience solutions.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing questions, and product issues efficiently
- Document interactions accurately in CRM systems with detailed notes
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Adhere to strict SLA timelines and quality assurance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year experience in customer support/chat environment
- Exceptional written communication with professional tone
- Strong problem-solving skills with attention to detail
- Ability to multitask in fast-paced digital environments
- Proficient in CRM systems (Zendesk, Salesforce preferred)
- High-speed home internet and quiet workspace required
- Ohio residency and US work authorization mandatory