Job Description
Join Boston's premier remote call center team! Boston Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and the flexibility of fully remote work while representing iconic Boston-based brands. We provide all equipment and training – you bring your customer expertise!
Why Join Us?
- Full-time remote role with $20-$28/hour + bonuses
- Comprehensive benefits package (health/dental/vision)
- Professional development & career advancement
- Stable schedule with predictable hours
- Supportive team culture with virtual team-building
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and product updates
Qualifications
- 1+ years customer service or call center experience
- Exceptional communication & conflict resolution skills
- High-speed internet and quiet home workspace
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 40+ WPM with strong attention to detail
- Ability to work independently in remote setting
- Must reside in Massachusetts for local support
- Flexible availability (including some evenings/weekends)