Job Description
Join ConnectSphere Solutions as a Remote Customer Service Representative and deliver exceptional support to our valued clients. This full-time remote position offers immediate start opportunities for professionals in Cleveland, OH and Georgia who thrive in dynamic customer-facing environments. Enjoy flexible work hours while making a tangible impact through every customer interaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving aptitude with patience under pressure
- Reliable home office setup with high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends as needed