Job Description
Join Columbus Connect Solutions as a Remote Customer Service Representative and transform how we support our Ohio community! Enjoy the flexibility of working from home while making a real impact in your local area. We offer competitive pay, comprehensive benefits, and a supportive culture designed for growth. As a key member of our Columbus-based team, you'll deliver exceptional service that reflects our Midwestern values of reliability and warmth.
What We Offer:
- Industry-leading compensation with performance-based incentives
- 100% remote work environment with flexible scheduling
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development and career advancement paths
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls for Columbus-area clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with local support teams to resolve complex issues
- Meet/exceed performance metrics including quality scores and resolution times
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives for Columbus residents
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Excellent verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Reliable high-speed internet and quiet home office space
- Ohio residency required for local market knowledge
- Flexible availability including evenings and weekends
- Background check and drug screen required