Job Description
Join Columbus Connect Solutions and become a vital part of your community while working remotely! We're seeking passionate Customer Service Representatives to deliver exceptional support to local clients from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a supportive team environment dedicated to your growth. Help shape positive experiences for Columbus residents and build a rewarding career without the commute.
Why Work With Us?
- Competitive hourly rates with performance incentives
- Full benefits package including health/dental/vision
- Equipment stipend for home office setup
- Professional development opportunities
- Local impact with global support
Responsibilities
- Handle inbound/outbound calls for local Columbus-based clients
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team to address complex issues
- Meet/exceed performance metrics (quality/speed)
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Windows/MS Office applications
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts (including evenings)
- Ohio residency required