Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and experience the freedom of daily pay while making a meaningful impact! We're seeking empathetic professionals to deliver exceptional support to our clients across Baltimore and Pennsylvania. Enjoy the flexibility of working from home with no commute, competitive pay, and rapid payment processing. This is your chance to grow with a supportive team while serving diverse communities. Apply today to transform your career with daily pay and remote work flexibility!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote/in-person)
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced virtual environments
- Reliable high-speed internet and dedicated home workspace
- Flexibility to work rotating weekends/holidays as needed