Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Denver, CO! We're urgently hiring empathetic professionals to deliver exceptional support for our Fortune 500 clients. This fully remote role offers competitive pay, comprehensive benefits, and career growth opportunities. If you're passionate about problem-solving and thrive in dynamic environments, apply now to become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve complex technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate unresolved issues within SLA timelines
- Meet/exceed KPIs including average handle time, first contact resolution, and CSAT scores
- Participate in weekly training sessions to enhance product knowledge and service skills
Qualifications
- 2+ years of customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional problem-solving skills with ability to de-escalate sensitive situations
- Strong typing speed (45+ WPM) and multitasking capabilities
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including evenings/weekends as needed
- Associate degree or equivalent professional certification preferred