Job Description
Join our award-winning remote team as a Customer Service Representative and become the voice of our valued customers! Denver Support Solutions is seeking empathetic professionals to deliver exceptional support experiences from home. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our dynamic organization. Our upcoming hiring event is your chance to launch or advance your customer service career with a company that invests in its people.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues and complaints using problem-solving skills and product knowledge
- Document interactions in CRM systems while maintaining accurate customer records
- Collaborate with cross-functional teams to improve service processes and customer satisfaction
- Meet performance metrics including response time, resolution rate, and CSAT scores
- Proactively identify opportunities to enhance the customer experience and contribute to team goals
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer service experience in remote or call-center environments
- Exceptional verbal/written communication and active listening skills
- Strong proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Ability to work independently in a home office with reliable internet connection
- Proven track record of maintaining composure in high-pressure situations
- Flexibility to work occasional evenings or weekends as needed