Job Description
Join our award-winning customer support team as a full-time remote Customer Service Representative! We're seeking empathetic problem-solvers to deliver exceptional experiences for our growing client base in Colorado Springs. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a tangible impact on customer satisfaction.
Why You'll Love Working With Us:
- Industry-leading training and career development programs
- Health/dental/vision insurance with 90% employer coverage
- 401(k) with 6% match after 90 days
- Home office stipend and equipment provided
- Monthly performance bonuses and recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution rate of 85%+
- Document interactions accurately in CRM system while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference customer needs with service offerings
- Maintain detailed knowledge base articles and process documentation
- Participate in weekly coaching sessions and quality assurance reviews
- Contribute to team performance metrics (CSAT, AHT, FCR)
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills
- Type 45+ WPM with 98% accuracy
- Experience working with remote teams using collaboration tools
- Ability to multitask across 3+ communication channels
- High-speed home internet connection (20+ Mbps)
- Quiet, dedicated home office space