Job Description
Join our award-winning customer service team and become the voice of innovation! We're seeking passionate individuals to deliver exceptional remote support from the comfort of your home. As a Customer Service Representative at Global Connect Solutions, you'll handle inbound/outbound calls, resolve inquiries with empathy, and drive customer satisfaction through personalized solutions. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment.
Responsibilities
- Handle 50-80 daily calls with professionalism and efficiency
- Resolve billing, technical, and product inquiries using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed KPIs for average handle time and customer satisfaction
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing product training and coaching sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail